Shipping & Returns
Shipping is priority mail 1-3 business days. Our warehouse ships orders Monday-Friday. All order placed before 3pm central time will be processed within 24 hours. Please allow up to 8 hours to receive a confirmation email. Once your order ships, you will receive a tracking email. We do not ship or process orders on weekends or Holidays. USPS will be provided the address that you input, we are not responsible for incorrect address typos please make sure that your address is correct when placing your order. In some cases, incorrect addresses are flagged. If your address is flagged a member of our customer service team will reach out via TEXT or EMAIL to validate your address prior to shipping.
We do not provide refunds. All sales are final.
We do not allow returns.
All items sold (both physical and digital) are non-returnable.
Certain items cannot be returned, like perishable goods (such as food, flowers, or plants),
Custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. We do not allow returns for gift cards.
Please email firstname.lastname@example.org if you have questions or concerns about an item.
We do not allow exchanges except for an incorrect order. If your order is faulty (i.e., wrong product(s), missing a product, etc…), email the Cowboy Smoke Customer Support team email@example.com Please include your order number(s), photos/videos, and your packing slip information.
Our team fully inspects all orders for quality and accuracy before they are shipped out via USPS. All orders are insured up to $100. Please check your order immediately upon delivery. If your order is defective/damaged/missing, file a claim at USPS as soon as possible. Note: You may file a claim within 60 days of the date your order was shipped (refer to your shipping confirmation email and packing slip). More information at USPS.com.
For all other inquiries, please get in touch with us at firstname.lastname@example.org .
Note: All sales will appear as “Cowboy Smoke” on your billing statement.